Frequently Asked Questions – Fractal Flow Designs FAQ

Got questions? We’ve got answers. From shipping and returns to care instructions and custom board requests — here’s everything you need to know about ordering from Fractal Flow Designs.

❓ Where is Fractal Flow Designs based?

We are proudly based in Bairnsdale, Victoria, Australia. All of our handcrafted resin and timber boards are made locally and shipped Australia-wide.

🚚 Do you ship Australia-wide?

Yes. We ship to all Australian states and territories with flat-rate shipping. Every order includes tracking. Local pickup may be available upon request.

⏱ How long does it take to receive my order?

Orders are usually dispatched within 2–4 business days. Delivery time varies by location:

  • Metro: 2–5 business days
  • Rural: 5–10 business days
    You’ll receive tracking info once shipped.

🎁 Do you offer gift packaging?

 

 

 

 

Yes. All boards are packed securely and arrive gift-ready, with optional care cards included. You can also purchase gift sets with care kits during checkout.

🪵 What type of timber do you use?

We use sustainably sourced Australian hardwoods, including acacia, camphor laurel, and other character-rich grains. All boards are food-safe and handcrafted for durability.

🧴 Is your resin food-safe and non-toxic?

Yes. We use BPA-free, zero-VOC epoxy resin that is fully cured and safe for food contact. Learn more on our Non-Toxic Resin Info page.

🔪 Can I cut directly on the board?

You can cut on the timber-only areas of your board. Avoid cutting directly on the resin, as it may scratch or dull over time. We recommend using the board for serving, not chopping, unless specified.

 

 

🧼 How do I care for my board?

 

  • Hand wash only
  • Do not soak or put in the dishwasher
  • Re-oil regularly with food-safe oil or wax
    Visit our Care Instructions page for full details.

 

 

 

🖌 Can I request a custom design?

Absolutely. We offer custom fractal burn and resin board commissions. Contact us with your request, and we’ll provide lead times, pricing, and options.

 

 

🔁 What is your return policy?

 

We offer 14-day returns on eligible items. Boards must be unused and in original condition. Custom orders are non-refundable. Visit our Returns Policy for details.