Shipping Policy – Fractal Flow Designs

At Fractal Flow Designs, every order is carefully packed and shipped from our workshop in Bairnsdale, Victoria. We proudly ship Australia-wide and aim to deliver your handcrafted board quickly and securely.

Processing Times


  • Orders are typically dispatched within 2–4 business days.
  • Custom orders may require additional production time — we’ll confirm via email.

Shipping Rates & Carriers


  • We offer flat-rate shipping across Australia.
  • All parcels are shipped with tracking included via Australia Post or courier.

Local Pickup / Delivery (East Gippsland)


  • We offer free local pickup by arrangement.
  • Local delivery may be available for select orders — contact us directly.

Packaging


  • All products are packed using custom-fit protective boxes.
  • Items are wrapped to minimize movement and damage during transit.
  • We take every precaution to ensure your board arrives gift-ready and flawless.

Delivery Timeframes

 


  • Metro areas: approx. 2–5 business days after dispatch
  • Rural areas: approx. 5–10 business days
  • Tracking information is provided once your item ships

Shipping Support

 

If your parcel is delayed, damaged, or missing, contact us at matt@fractalflowdesigns.com. We’ll assist with resolving the issue and filing any necessary carrier claims.

We take pride in ensuring every board from Fractal Flow Designs arrives in perfect condition — ready to gift, display, or enjoy.